Terms and Conditions
Organiser Terms and Conditions
Events and other items you may purchase on this system are supplied by Castlemaine State Festival Ltd (ABN 68 005 488 684) 21 Kennedy Street, Castlemaine, Victoria, 3450.Your purchase of tickets to events or other items supplied by us constitutes your agreement to the following terms and conditions.
Advertised ticket prices
Ticket prices include GST where applicable, but are exclusive of ticketing fees and credit card surcharges which may be added at the checkout.These fees may apply:
Prices are in the currency shown on the checkout page.
Your rights and obligations
You agree to provide us with at minimum your first and last name, email contact address and mobile number or as required on the checkout page for the purpose of facilitating delivery of tickets and your access to the event.
You agree to receive such communications from us that facilitate your access to the event or items you have purchased, whether by email, SMS or other means.
You also agree to receive information about updates or changes in status to the events or items you have purchased.
You acknowledge that we will reasonably inform you of changes to the event to the details you have provided, but that we bear no responsibility in the event that you are unable to receive our communications for whatever reason.
If you elect to join our mailing list either during the checkout process or at another point in our Website, you agree to receive marketing communications from us. You may revoke permission to receive these marketing messages by unsubscribing at the website listed in our marketing communications.
If you elect to share information about the purchase of an event or item by you, you grant us permission to share this information to the social media channels you have elected to share on.
You agree to comply with the reasonable instructions given by our event staff.
You agree not to resell your ticket in any circumstances.
If you are accompanied by minors, you agree to be responsible for their care and actions, at all times.
We reserve the right to refuse admission to you, or eject you from the event, without any liability, if we deem this is necessary due to you presenting a security risk, nuisance or annoyance to other patrons of the event.
Passes
Passes allow the pre-purchase of a set number of events that can be booked in the future. A pass does not guarantee entry to an event, the pass must be used to book tickets to the event in order to guarantee a ticket. Certain events may not be valid on a pass. Depending on the event, the price to book the event on the pass may range from free to an additional price payable as advised. Depending on the type of pass, you may be able to book 1 or more tickets to the same event (refer to the pass description for more details).Merchandise
Merchandise items sold and supplied by us can be collected at the event or as otherwise advised.Membership
Membership typically applies for a single person, for a period of 12 months from the date of purchase. Membership entitles you to a range of member benefits that are detailed on the member page. You must renew the member ship within 30 days past the date of expiry of the membership in order to maintain the membership. Failure to do so will require the purchase of a new membership.Gift vouchers
Gift vouchers may be purchased from us and are valid until the date shown on the gift voucher. They are not refundable at any time and cannot be redeemed for a cash value. Vouchers which expire past the date printed on the voucher cannot be used.Exchanges (when permitted)
You may self exchange tickets to an event, generally up to 24 hours prior to the event start time. There may be a fee for exchanging tickets to an event, which becomes non refundable in the event of further refunds or cancellations.Once completed, your original tickets are void and cannot be used for any further purpose.
Refunds
Events and other items are sold on a generally non-refundable basis.However, in certain cases we may offer refunds before the event if you are unable to attend:
- As a result of you contracting COVID-19 illness or being required to quarantine due to being a close contact; or for us having to reduce the capacity of the event due to COVID-19 restrictions based on government directions
- If the event has had to be materially changed or postponed for circumstances beyond our control. In this case we may either offer refunds or substitute an equivalent event.
- In certain other compassionate circumstances.
You will receive a refund of the face value of the tickets, but will forfeit any booking or transaction fees paid as these are part of the cost of the ticketing service.
Complimentary or free tickets are not valid for any refund or form of exchange.
Cancellations
If the event is cancelled you will receive a refund of the face value of the tickets, but will forfeit any booking or transaction fees paid as these are part of the cost of the ticketing service.Complimentary or free tickets to events that are cancelled are not valid for any refund or exchange to other events.
Outdoor events
Where we supply events outdoors you acknowledge that these events are subject to adverse weather conditions, and that we have the right to run the event in conditions which you may consider unsatisfactory. We also have the right to cancel or postpone events in cases where we consider weather conditions are unsafe or dangerous for our staff or customers to attend.We have the right to supply an equivalent event indoors if we so choose.
Your Property at Events
You acknowledge that you should be vigilant of your own property and ensure that any property you bring to an event does not impact the health and safety of our staff or other patrons.We are not liable for any personal effects in the case of theft or damage, however caused.
Dangerous items such as flag poles, flares, weapons, propellant fuels, fireworks or other items of a dangerous nature are not permitted at events at any time. Possessing these items onsite will result in police escorting you from the event, and possible legal charges.
Alcohol
Where the event has an alcohol licence you agree that you will comply with the terms of the licensee which includes consuming alcohol responsibly in designated areas by only people who are 18 years and older. You may not supply alcohol to persons under 18 years, nor bring alcohol to a licensed event premises. Penalties apply under various state legislation for failure to comply with alcohol licence conditions.18 and over events
Where an event is designated as an 18 and over event, it is prohibited to purchase tickets for or supply tickets to persons aged under 18 years.You, and ticket holders you purchase tickets for, must carry valid photo id as proof of age, and to present this to event staff when required.
Accessibility
You acknowledge that while we attempt to provide an accessible venue, in some cases it may not be possible to facilitate access for some people. If you have any accessibility concerns, please contact us prior to the purchase of your tickets. Events which are accessible will be denoted as such. Any special requirements for accessibility will be taken into account if possible and they are made known to us.Companion Card
Where required, a free companion card ticket may be supplied on presentation of a valid companion card holder number. This person should accompany the companion card holder at all times during the event.Limitation of Liability
You use the venue and the premises for the event at your own risk.You indemnify us against:
(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care;
(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or
(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not we have been advised that such damages may be incurred), unless solely caused by us, our staff or our representatives.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions from time to time as required.Last updated: 20 Nov 2021
'Ferve Tickets' (Ferve Tickets Pty Ltd ABN 41 074 903 085) operates a system for event ticketing on behalf of Castlemaine State Festival ABN 68 005 488 684 the 'Event Organiser'. Any and all issues or claims relating to sale and/or purchase of tickets and the provision of associated event(s) are the sole responsibility of the Event Organiser and Ferve Tickets (or any subsidiaries, affiliates, officers, agents, directors or employees) have no liability for any claims. Ferve Tickets is not liable for any loss or damage arising from the purchase of this ticket. Ferve Tickets cannot exchange or refund this ticket nor associated fees, please contact the Event Organiser with any queries. Ferve Tickets has no obligation to provide a refund or any other financial compensation if an event is cancelled, postponed or substantially altered by the Event Organiser, in which case you should contact the Event Organiser directly. Purchasing tickets constitutes your acceptance of this agreement.